Shippit Blog | eCommerce - Shipping - Growth

Why success is the journey, not the destination

Defining success isn’t always black and white. Aaron Kay attributes The Swank Store’s achievements to providing a premium product, stellar customer service and value to his customers. By reinventing his...

Free shipping and free returns: Should you offer both?

Free shipping and free returns might sound overwhelming to any business owner. Read how you can offer customers a better shipping experience and increase revenue here.

7 global eCommerce shopping cart trends

Did you know that animations and improved delivery are becoming prerequisites for online businesses? Read about global eCommerce shopping cart trends.

5 tactics to drive up your average order value

Any eCommerce retailer understands that getting shoppers to your website is only half the battle. Here's how to drive up your average order value.

The power of using customer reviews to drive sales

If you’re not including customer-generated content (CGC), like customer reviews in your product pages, you're missing out on sales.

5 costly shipping mistakes you need to avoid

When you’re focused on selling, it can be difficult to concentrate on something as frivolous as shipping. Here are 5 shipping mistakes to avoid.

Customer Experience

How chatbots will revolutionise eCommerce and why you need one

How do you communicate with your target audience online? Blogs, social media, groups, forums and predominantly email – right? Heard of chatbots?

Conquer your business challenges with this one secret weapon

The Swank Store’s Aaron Kay believes that business may be filled with uncertainties, but it’s never personal. There’s no stigma attached to failure – just learning and the more you...

Turn customer returns from a profit killer to a conversion winner

Whatever your niche, industry, vertical or product, as a business owner, your ultimate goal should be to make sure your customer returns.

Retention basics: Securing the elusive second purchase

Our work as business owners isn't over when we get that first sale. The hard work begins when you want to retain your loyal customers. Read the retention basics on securing the elusive second purchase.

4 eCommerce tools to boost your business

From helping you acquire customers to segmenting your demographic, here are 4 eCommerce tools to help you gain insights and automate your online business.

Customer Experience

How to deal with customer complaints

Customer complaints are a nightmare, but they're also a chance to improve your business and gain loyal customers with next-level service. Read more here.