Customer Experience

Customer Experience

8 facts about customer retention | Infographic

Think you know how to retain customers? Here's some shocking facts that will make you question your retention strategy...

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Customer Experience

Customer loyalty: Why money can’t buy you love

The path to building a meaningful, lifelong relationship with your customer goes a little something like this: gaining their trust will lead on to retention, in turn, building loyalty, which...

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Customer Experience

7 Tips for Building a Perfect Customer Experience

Customers are far less loyal and even less trusting than they used to be. In this post, we look at 7 easy tips to nail your customer experience (CX).

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Customer Experience

10 Tactics to Turn Customers into Brand Advocates

Potential customers much prefer to hear about your product from people who are actually buying and using them. This is where brand advocates come in.

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Customer Experience

How to Use Customer Referrals to Drive Your Sales

Nurturing the emotional bond between your brand and customer is a logical route to increasing sales. Here's how to use customer referrals to drive sales.

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Customer Experience

5 Ways to Offer Unbeatable Customer Service Pre-Christmas

Christmas is your opportunity to draw a fleet of new customers to your online store. Here are 5 Ways to offer unbeatable customer service pre-Christmas.

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Customer Experience

How Thoughtful Packaging Can Deepen the Customer Experience

Packaging is an underestimated piece of the shipping process that offers substantial customer experience. Here's how thoughtful packaging can deepen the customer experience.

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Customer Experience

6 Simple Ways To Keep Your Customers Coming Back

For retailers these are turbulent times ahead. With consumer expectations and technology continually evolving, there is no longer a standard playbook for retailers to rely on to survive and thrive....

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