Customer Experience

Customer Experience

Returns policy best practices for customer loyalty

Return requests are an inescapable part of running a retail business but they can also be an opportunity to make your returns policy work harder for you.

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Customer Experience

The best delivery options to reduce cart abandonment

Cart abandonment can be incredibly frustrating for eCommerce retailers. Some are unavoidable but cart conversion is also impeded by unexpected shipping costs, unsatisfactory delivery options or a confusing check out process.

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Customer Experience

EOFY customer service hacks

If you’re an online retailer, here are some EOFY customer service hacks strategies to increase conversions before and after the year.

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Customer Experience

How Uber is changing customer expectations

In a world where you can have a car delivered at the touch of a button, customer expectations are constantly changing. Are you keeping up with them?

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Customer Experience

How chatbots will revolutionise eCommerce and why you need one

How do you communicate with your target audience online? Blogs, social media, groups, forums and predominantly email – right? Heard of chatbots?

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Customer Experience

How to deal with customer complaints

Customer complaints are a nightmare, but they're also a chance to improve your business and gain loyal customers with next-level service. Read more here.

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Customer Experience

How to unlock the power of personalisation

Personalisation in e-commerce is moving onwards and upwards fast and your customers expect a personalised experience at every, single touch point.

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Customer Experience

How to create pop-ups that everyone loves

Pop-ups are annoying. But with a bit of perfecting, you can turn them into something your customers love. Here's how to create a good pop-up.

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